Universal Credit contact number
The Universal Credit helpline covers new and existing claims. If you already have an online Universal Credit account, your journal is usually faster than phoning, and DWP will point you there first.
Checked against gov.uk on 7 September 2026
Universal Credit helplineFree to call
Other ways to call
Welsh language line: 0800 328 1744
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
Best time to call
Queues are longest on Monday mornings and around payment problems at the start of the month. Calling after 4pm or mid-week usually means a shorter wait.
Have this ready before you call
- Your National Insurance number
- Your postcode
- Details of the change or problem you are calling about
- Your online account sign-in details, if you have them
If the line is closed
- Your online journal reaches your case manager at any hour and leaves a written record
Common questions
Is the Universal Credit number free?
Yes. 0800 328 5644 is free from UK mobiles and landlines.
Should I phone or use my journal?
For anything about an existing claim, the journal in your online account reaches your case manager directly and leaves a written record. Phone when it is urgent, when you cannot get online, or when you have no account yet.
Is there a Welsh language line?
Yes, 0800 328 1744.