Jobcentre Plus contact number
Jobcentre Plus runs separate lines for existing claims and new claims. Universal Credit has its own helpline, so these numbers mainly cover JSA, ESA and the Social Fund.
Checked against gov.uk on 7 September 2026
Existing claims: JSA, Incapacity Benefit, ESAFree to call
New Style JSA claimsFree to call
Social FundFree to call
Other ways to call
Welsh language line: 0800 169 0207 (existing claims), 0800 012 1888 (new JSA claims)
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0310
Have this ready before you call
- Your National Insurance number
- Your postcode
- Details of the benefit you are calling about
Common questions
Which number do I call about Universal Credit?
Not these. Universal Credit has its own helpline on 0800 328 5644.
Are Jobcentre Plus numbers free?
Yes, all the lines here are 0800 numbers, free from UK mobiles and landlines.
Can I still claim Income Support?
No. Income Support is closed to new claims; gov.uk directs new claimants to Universal Credit instead.