PIP contact number
There are 2 PIP lines and they do different jobs. The enquiry line handles existing claims: payments, reviews, changes of circumstances. The new claims line is only for starting a claim.
Checked against gov.uk on 7 September 2026
PIP enquiry line (existing claims)Free to call
PIP new claimsFree to call
Other ways to call
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
Best time to call
The enquiry line opens at 9am and the new claims line at 8am. As with most DWP lines, the first hour after opening and mid-afternoon tend to be quieter than lunchtime and Monday mornings.
Have this ready before you call
- Your National Insurance number
- Your date of birth
- Your bank or building society details (for a new claim)
- Your GP or health professional's contact details (for a new claim)
- Dates of any time spent abroad, in hospital or in a care home (for a new claim)
Common questions
Is the PIP phone number free to call?
Yes. Both PIP lines are 0800 numbers, free from UK mobiles and landlines.
Which PIP number do I call about a decision or payment?
The enquiry line, 0800 121 4433. The new claims line cannot help with an existing claim.
Can I use British Sign Language?
Yes. DWP offers a video relay service for BSL users; the link is on the gov.uk PIP pages. Relay UK also works on both lines: dial 18001 before the number.