Winter Fuel Payment contact number
The Winter Fuel Payment Centre handles eligibility questions, missing payments and changes of circumstances for the annual winter heating payment.
Checked against gov.uk on 7 September 2026
Winter Fuel Payment CentreFree to call
Other ways to call
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0160
Have this ready before you call
- Your National Insurance number
- Your date of birth
- Your bank or building society details
If the line is closed
- Online contact form at secure.dwp.gov.uk (search 'contact winter fuel payments centre')
- Post: Winter Fuel Payment Centre, Mail Handling Site A, Wolverhampton, WV98 1LR
Common questions
Is the Winter Fuel Payment number free?
Yes. 0800 731 0160 is free from UK mobiles and landlines.
Can I sort it without phoning?
Often, yes. There is an online contact form on gov.uk, and most people who get State Pension are paid automatically without needing to claim.