Pension Service contact number
The Pension Service helpline covers State Pension you already receive, Pension Credit, the over 80 pension, Cold Weather Payments and the Christmas Bonus. Claiming for the first time has a separate line.
Checked against gov.uk on 7 September 2026
Pension Service helplineFree to call
Other ways to call
Welsh language line: 0800 731 0453
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
Have this ready before you call
- Your National Insurance number
- Your date of birth
- Details of any letter you are calling about
Common questions
Is the Pension Service number free?
Yes. 0800 731 0469 is free from UK mobiles and landlines.
Is there a separate Pension Credit number?
No. The same helpline covers Pension Credit enquiries.
I live abroad. Do I call this number?
No. Use the International Pension Centre on +44 (0) 191 218 7777.