MoneyHelper contact number
MoneyHelper is the government-backed free guidance service for money and pensions, and it runs Pension Wise appointments for over-50s deciding what to do with a pension pot. All its lines are free.
Checked against moneyhelper.org.uk on 14 September 2026
MoneyHelper (money and pensions guidance)Free to call
Pension Wise appointment bookingFree to call
Other ways to call
From outside the UK: +44 (0)20 7932 5780
Have this ready before you call
- Your pension provider details and latest statement, for Pension Wise
- Details of the money question you want guidance on
If the line is closed
- Webchat at moneyhelper.org.uk, weekdays 9am to 5pm
- WhatsApp +44 (0)7701 342744, replies on weekdays 9am to 5pm
- Over-50s with defined contribution pensions can book Pension Wise appointments online
Common questions
Is MoneyHelper really free?
Yes. It is government-backed, the 0800 lines cost nothing from UK phones, and the guidance is impartial: nobody is selling you anything.
Who can book a Pension Wise appointment?
Anyone 50 or over with a defined contribution pension. Under-50s can book by phone in limited cases, such as ill-health early retirement or an inherited pension.
Is this financial advice?
No, it is guidance. MoneyHelper explains your options in plain terms but does not recommend specific products; for a personal recommendation you need a regulated financial adviser.