Carer's Allowance contact number
The Carer's Allowance Unit handles claims, payments and changes of circumstances for Carer's Allowance.
Checked against gov.uk on 7 September 2026
Carer's Allowance UnitFree to call
Other ways to call
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0297
Have this ready before you call
- Your National Insurance number
- Details of the person you care for, including their National Insurance number
- Your bank or building society details
Common questions
What are the Carer's Allowance phone opening times?
Monday to Friday, 8am to 6pm. The line is closed at weekends and on bank holidays.
Is the Carer's Allowance number free?
Yes. 0800 731 0297 is free from UK mobiles and landlines.
Can I write instead?
Yes. Post to: Freepost DWP Carers Allowance Unit. No postcode or stamp is needed; write only that line on the envelope.