Student Finance Wales contact number
Student Finance Wales handles loans and grants for Welsh students. Calls in Welsh are welcomed on the main line, and webchat runs through your online account.
Checked against studentfinancewales.co.uk on 14 September 2026
Undergraduate studentsLocal rate
Other ways to call
Relay UK (if you cannot hear or speak on the phone): 18001 then 0300 200 4050
Have this ready before you call
- Your Customer Reference Number
- Your National Insurance number
If the line is closed
- Webchat in your online account, Monday to Friday 10am to 4pm, when an adviser is available
- Your online account shows application progress, payment dates and letters
Common questions
Can I deal with SFW in Welsh?
Yes. SFW welcomes calls and correspondence in Welsh on the same number.
How long do applications take?
About 4 weeks to process. Check progress in your online account before phoning; the queue is worst when term starts.