Student Finance England contact number
Student Finance England handles loan applications, payments and repayment questions for students in England. Webchat through your student finance account often beats the phone queue.
Checked against gov.uk on 7 September 2026
Student Finance EnglandLocal rate
Other ways to call
Relay UK (if you cannot hear or speak on the phone): 18001 then 0300 100 0607
Best time to call
The line is at its worst in late August and September when term starts and everyone chases late payments. Outside that window, waits drop sharply.
Have this ready before you call
- Your Customer Reference Number
- Your National Insurance number
If the line is closed
- Webchat through your student finance account, Monday to Friday 8am to 7pm
- Most tasks work in your online account: updating details, uploading evidence, checking payment dates
- Post: Student Finance England, PO Box 210, Darlington, DL1 9HJ
Common questions
Is the Student Finance number free?
It is a standard-rate 0300 number, the same cost as a landline call and included in most plans.
Why has my payment not arrived?
Payments release only after your university confirms your registration, so check with them first. Applications also take 6 to 8 weeks to process, which catches out late applicants every September.