Childcare Service helpline contact number
HMRC's childcare service line covers Tax-Free Childcare and the 30 hours free childcare scheme: applications, reconfirmations and account problems.
Checked against gov.uk on 14 September 2026
Childcare Service helplineLocal rate
Other ways to call
Textphone: 0300 123 9232
Have this ready before you call
- Your National Insurance number
- Your childcare account sign-in details
- Your child's details
Common questions
My 30 hours code has not arrived. Is this the right line?
Yes. The helpline covers eligibility codes, late reconfirmations and account problems for both Tax-Free Childcare and 30 hours.
Is this the same as Child Benefit?
No. Child Benefit has its own line on 0300 200 3100. This one is for the childcare account schemes.