DBS contact number
The DBS helpline covers basic, standard and enhanced checks, certificate disputes and barring questions. One number handles nearly everything.
Checked against gov.uk on 14 September 2026
DBS helplineLocal rate
Sensitive applications teamLocal rate
Other ways to call
Welsh language line: 03000 200 191
Relay UK (if you cannot hear or speak on the phone): 18001 then 03000 200 192
From outside the UK: +44 151 676 9390
Have this ready before you call
- Your DBS application reference number
- Your date of birth
If the line is closed
- Track an application with the DBS online tracking service
- Webchat, Monday to Friday 9am to 5pm, for general queries
Common questions
How do I check where my DBS application is?
The online tracking service on gov.uk shows progress instantly with your application reference. Phone the helpline when tracking shows a problem or the check has taken longer than expected.
Is the DBS number free?
03000 numbers are standard rate: the same as calling a landline, inside inclusive minutes on most plans. Calls are recorded.